Our Terms







You will be able to access all areas of this website without registering your details with us.


We may revise these terms and conditions at any time by updating this posting (see date at the top). It is your responsibility to check this website from time to time to review the current terms and conditions as each use of this website signifies your acceptance to be bound by the latest terms and conditions. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.[/learn_more]



There are various methods and information on how to place an order with us throughout other areas of this website. All orders placed by you via this website are subject to the latest terms and conditions.


As part of our order process you will be given the opportunity to check your order and to correct any errors. Following receipt of your order, we will send you an order acknowledgement email, detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from RL Music but may contain confirmed pricing information including, packaging shipping and insurance.


Our acceptance of an order and the completion of a contract between you and us takes place when we dispatch the order even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.


We may refuse to accept an order:

2.4.1  where goods are no longer available;

2.4.2  where we cannot obtain authorisation for your payment or suspect fraud;

2.4.3  if there has been a pricing or product description error; or

2.4.4  if you do not meet any eligibility criteria set out in our terms and conditions.


A price covering packaging and shipping to your country of destination will be quoted by the sales department via email.[/learn_more]



All sales prices quoted on this website are in Pounds Sterling but do not include taxes (where applicable), delivery and insurance charges. VAT will be charged to UK buyers at the current UK rate of 20%. We shall show VAT separately and include it in the total price in your invoice.

International sales (non-EU) invoices do not have any UK taxes added to the advertised prices or invoices, although you may be charged import taxes and duties from your own countries customs, to clear the goods for delivery to you.

Post-Brexit and from 1st January 2021, all EU (international) Customers will not be charged VAT by us, so the invoice raised by us will be net of any VAT, but your own countries Customs will apply VAT at the prevailing rate your country uses and you will be charged the VAT amount to clear the goods. The VAT amount for you to pay will be based on the Commerical Invoice, which we now have to raise when sending the goods out to you in Europe, so the sales amount for the purchase of the instrument would be listed in the Commercial Invoice.


Where we charge separately for carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website, or by email during the order conformation process.


Our product and operational prices are reviewed monthly and while we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.[/learn_more]


Ordering From the EU (Post 1st Jan 2021):

There are now new trade rules that apply (from 1st January 2021) when you buy equipment from any business in the UK, including RL Music, for onward delivery to any destination in the EU.  In order for us to be able to ship to businesses buying from us based in the EU, we will require you to supply an EORI number, which will be provided in the Commercial Invoice that goes with the consignment.  This EORI number is only needed if you are buying as a business.  The goods will also be subject to VAT, which is charged by your own countries Customs, to clear the goods, so we now do not charge VAT on our purchasing invoice.  The VAT rate applied will be set by your own countries applicable VAT rates.



RL Music takes payment immediately and all goods are subject to availability. In the event that we are unable to supply a product, we will inform you of this as soon as possible.


You will still be charged and invoiced in UK Pounds sterling. At the point of payment, your card issuing bank will convert the amount paid in UK pounds to Euros / US Dollars using their current exchange rate. Please bear in mind that web-published Euro / US Dollar exchange rates are a guide and will not be your bank’s exchange rate.


We can accept payment by; bank transfer, PayPal, cash and cheque (UK only for the use of cheques, with a maximum value of £1000,  and these must fully clear before goods are released). PayPal is accepted for purchases up to the maximum value of £500 GBP, although fees will apply charged at 3.4% on gross sales invoice value.


A hold-on-reserve deposit to secure certain items is available and charged at 20% of the gross on sales invoice value. Deposits are refundable in most cases unless customisation work has been commissioned. The settlement of the full invoice value must be settled within 2 weeks of the item(s) being stated by RL Music as being ready for collection or delivery or storage charges will apply at £10 GBP per day.[/learn_more]



Products bought on this website will be delivered to mainland UK and most EU destinations via road transport services. Most International shipments (mainly non-EU) will be made by Air freight services. The delivery prices quotes assume a standard 3 to 5 working day delivery service. Express services are available on request but subject to the availability of the product ordered.


If you are not shipping to a country within the EU then you may be liable for Import Duty, VAT and other specific country import charges and taxes. Please check with a customs office in your country for information ad clarification.


The trading rules between the UK and the EU changed on the 1st January 2021, so any business in the EU purchasing goods from the UK greater than the value of €150 Euro must have an EORI number to be able to import the goods.


Your order will be delivered to the address you indicated when you place your order. All goods must be signed for by an adult aged 18 years or over on delivery.


Delivery charges and estimated timescales are specified by the sales department when you place an order. Unless otherwise agreed with you, and subject to clause 14, delivery of the goods will be within 30 days beginning with the day after you ordered the goods, unless the sales department has contacted you to indicate otherwise. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by our appointed courier.


Customers are welcome to collect their purchases from our Reading premises.


When RL Music provides a specific date for collection for customer’s instrument then there will be a maximum 7 day period from this date for the customer to arrange collection otherwise a storage charge will be applied at £10 per day thereafter up to a maximum of 90 days. If the item purchased on deposit or paid in full has not been collected after 90 days then RL Music reserves the right to re-advertise the item for general sale and a refund will be applied, less the storage charges incurred. Also, the warranty period offered and agreed on the particular instrument will become effective from the 7 days after the collection date as indicated as available by RL Music.[/learn_more]


When the customer requests that RL Music hold on to the sold equipment for an extended period, so beyond 14 days from receipt of full payment of the goods, then RL Music reserve the right to charge any storage fees from a maximum of 3 months from the receipt of full payment of the goods.


In the case of any Brokered sales, and the customer has requested that the collection date is extended from RL Music, the normal 14 day cool-off period will apply 14 days after receipt of the full payment of the goods from the customer. By requesting that RL Music extend the collection date of the goods purchased through the RL Music Brokering Service then the customer agrees to waiver the 14 day cool-off period upon collection of the goods.



All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).


If you wish to cancel your order during the cancellation period set out in clause 6.1, please notify us in writing by letter, fax or by email. A telephone call is not sufficient unless both you and RL Music agree otherwise.


If you require RL Music to hold the equipment for a period extending beyond 14 days from receipt of funds from the sale of the equipment then RL Music will write to you confirming this arrangement and store the equipment in our secure storage facility for you.  There is no charge for this post-sale service but RL Music reserves the right to charge storage fees of £40 per calender month if the equipment is not collected within 3 months of receipt of the funds from the sale of the equipment.


If RL Music are instructed buy the customer to hold the equipment beyond 14 days from receipt of funds from the sale then your rights to the 14 day cool-off provision under the The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334) is waived, although the post-sale warranty is not effected and would start from the date the customer takes possession of the equipment. RL Music reserves the right to withdraw the warranty provision as described within our terms and conditions if the equipment is not collected or delivered by 9 moths months of receipt of the funds from the sale of the equipment.


Once you have notified us that you wish to cancel the contract with the cancellation period, either before or after you have received the goods, you should return the goods to us within a reasonable time period (usually 28 days) and take reasonable care in doing so. The risk and cost of returning the goods to us shall be borne by you unless you have notified us that the goods are faulty and the fault is verified by us. If you fail to return the goods to us, you must make them available for collection upon notification from us that we intend to collect the goods.


Upon cancellation of the contract we will credit your account with a full refund of the money paid to us, including the cost of delivery of the goods to you, as soon as possible and in any event not later than 30 days after receipt of the notice of cancellation. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.


Goods must be returned and re-packed in the original packaging as received complete ‘AS SOLD’ and in ‘AS NEW’ condition (for example, if the packaging has been opened to examine the product/s you must have done so without damaging the packaging or the product/s in any way).


You have a duty to take reasonable care of the products while in your possession and during the cancellation period to maintain them in the condition in which they were supplied by us. If goods are damaged or your use of the goods has gone beyond your right to reasonably inspect and assess the goods, RL Music reserves the right to seek recompense.


If a fault should occur with your product outside the cancellation period and within the 3 month warranty period, you may wish to return the product/s to us, with a copy of your online/email receipt and a full written description of the fault. If the product is found to be faulty we will repair it free of charge and return the product/s to you. If we are unable to repair your product within a reasonable period of time then we can offer you the choice of a full refund or to supply you an alternative product equivalent if possible. The original packaging has been specified by RL Music to ensure maximum protection during shipping so must be used to return any such faulty equipment to RL Music, failure to do so may result in further damage and we will not be held liable for this or the cost of repairs in this case.


The cost of returning faulty products to RL Music from the customer is not covered under this warranty and is, therefore, the responsibility of the customer to pay for.


If the goods are being returned to RL Music because the customer has decided not to keep the goods, within 14-day cool-off period allowed under the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334), the return shipping of the goods to RL Music is the responsibility of the customer to arrange and pay for.  As per section 6.5, the goods must be shipped back to RL Music in the same packaging that they were supplied in.  After the goods have been received by RL Music and inspected by our technician to ensure they are exactly as we supplied, so fully intact and undamaged in any way, then a full refund of the instrument purchase price will be refunded to the customer with 14 days of receipt of the goods.


6.9 On products purchased on or after 25/06/2012


We guarantee that all products will be free from faults for 3 months from the date of purchase. Extended warranties may be granted but would form part of a individual agreement with the customer. Any mechanical, electronic or cosmetic issues need to be reported to us within one week of the delivery date. If you do not plan on using the item(s) purchased straight away, we advise that you remove it from the box and check it over ASAP as we cannot be responsible for any reported issues (other than standard warranty issues) later than one week from the date that the item(s) was delivered.


Subject to clause 6.9.3 below, defective products will be repaired free of charge or, at our option, replaced by a fully functional equivalent (if possible) providing that the product/s are returned to us, delivery paid and original packaging within 3 month period, together with a copy of the original sales invoice. Products and product parts which have been replaced by us become the property of RL Music.


All products are guaranteed for this 3 month period provided that:

the products have not been subject to abuse, mishandling, used beyond the limits specified by RL Music in either written or verbal form, or subject to damage or loss from ordinary use;

you have complied with the instructions contained in any technical instructions for use of the product/s including those relating to adequate maintenance and care;

the products are not powered with an unsuitable power supply, power source or battery or subject to adverse environmental conditions and

the product has not been altered by you and any fault in the product has not been caused by use of accessories and/or supplementary or replacement parts which were not original components of the product.


For the avoidance of doubt, any repair or replacement of a defective product within the 3 month period will not renew or prolong your guarantee beyond that period.


In the event that you delay in notifying us of the defect in the product and additional damage is caused by that delay, we reserve the right to reduce our liability accordingly.


The provisions of clause 6.7, 6.8 and 6.9 do not affect your statutory rights.


Cosmetic condition is made clear prior to purchase either by the website description and pictures or by viewing the item by appointment only. Cosmetic defects are therefore not covered by any warranty and are sold “as seen.”


The warranty is non-transferable so if you decide to sell the instrument within the 3 month warranty period then the warranty will become void at the date of sale to the new owner.[/learn_more]



You are permitted to print and download extracts from this website for your own use on the following basis:


no documents or related graphics on this website are modified in any way;


no graphics on this website are used separately from accompanying text; and


any of our copyright and trade mark notices and this permission notice appear in all copies.


Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by RL Music. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 7.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.


Subject to clause 7.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.


Any rights not expressly granted in these terms are reserved.[/learn_more]



While we endeavor to ensure that this website is normally available 24 hours a day, 365 days a year. We will not be liable if for any reason this website is unavailable at any time or for any period.


Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.[/learn_more]



Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.


You are prohibited from posting or transmitting to or from this website any material:


that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;


for which you have not obtained all necessary licenses and/or approvals;


which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or


which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).


You may not misuse the website (including, without limitation, by hacking).


We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.[/learn_more]



Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.


If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:


you do not remove, distort or otherwise alter the size or appearance of the RL Music logo;


you do not create a frame or any other browser or border environment around this website;


you do not in any way imply that we are endorsing any products or services other than our own;


you do not misrepresent your relationship with us nor present any other false information about us;


you do not otherwise use any RL Music trademarks displayed on this website without our express written permission;


you do not link from a website that is not owned by you; and


your website does not contain content that is distasteful, offensive or controversial, defamatory, causes annoyance or inconvenience, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 10.3 for breach of these terms and to take any action we deem appropriate.


You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 10.3.[/learn_more]



RL Music does not discriminate on the basis of age, race, nationality, gender, sexual orientation or religion. However; persons under the age of 18 should only use the website with the consent of their parent or legal guardian. We encourage all parents and guardians to monitor the Internet use of their children. Use of this website by any user shall be deemed to be a representation that the user is 18 years of age or older.


To order from www.rlmusic.co.uk you must be over eighteen years of age.


Each order is for a single user only. We do not permit you to share your personal and financial data with any other person nor with multiple users on a network.


Responsibility for the security of any personal and financial data issued rests with you and if you know or suspect that someone else knows your personal and financial data, you should contact us immediately.


We may suspend or cancel your order immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.[/learn_more]



While we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.


The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.[/learn_more]



Save as precluded by law, we and any of our employees, shareholders or agents of any of them will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not contemplated at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.


We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.


Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) or any liability which cannot be excluded or limited under applicable law.


If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.[/learn_more]



RL Music shall be relieved of its obligations to perform the contract to
the extent that the performance thereof is prevented by events or circumstances beyond our reasonable control including, but not limited to, fire, industrial dispute, war, labour disturbance or causes beyond our reasonable control.[/learn_more]



RL Music welcomes your feedback, however, any comments, ideas, notes, messages, suggestions or other communications sent to us regarding the website and / or the products and services we provide shall be and remain the exclusive property of RL Music, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.


We will always – as a matter of courtesy request your permission before publishing such feedback in any publications available to the general public or on the RL Music website.[/learn_more]



These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.


We do not warrant that materials/items for sale on the website are appropriate or available for use in every country outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.[/learn_more]



You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.


If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.


Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.[/learn_more]



We are committed to protecting your personal information when you use RL Music services. In this section we explain how we ensure that your privacy is respected and protected.


We sometimes need to collect your personal information so that we can provide you with the full range of our services. Here, we outline our obligations and your rights under the data protection legislation, which regulates the use of personal information by all private organisations.


Under data protection legislation, RL Music is only allowed to use personal information if we have a proper reason or ‘legal basis’ to do so.


If you are currently receiving service messages or marketing communications from RL Music and no longer wish to do so, please let us know by emailing at info@rlmusic.co.uk


We do not sell your personal information to anyone. We don’t share your personal information with any third parties unless they are providing services to us under contract or disclosure is permitted by, or required by, law.


Our website contains links to sites owned and operated by third parties. They have their own privacy policies, and we urge you to review them before browsing those sites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.


Your privacy is very important to RL Music, and we take all necessary measures to ensure your personal information is properly protected and secured. This includes having appropriate technical and organisational arrangements to secure your information. RL Music will never send an unsolicited message asking you to provide your password, financial details or other sensitive information by email or through a link.


What personal information do we collect?

If all you’re doing is visiting the website then no personal information will be collected. If you opt-in to receive our newsletter or send a sales or services enquiry then your name, email address, telephone number and address (where applicable) you enter will be collected.

If you purchase a product or service, your name, email, address and contact number will be collected as a part of the payment processing. (Sensitive financial information is encrypted and stored in the payment processors we use: (Active Payments for Credit/Debit cards, TransferWise, HSBC Bank and PayPal.)


How we use your information.

We may use your information in several ways.

(i) Allow you to access information or services you have purchased
(ii) To administer some aspects of your business with us
(iii) Improve your experience of the website
(iv) To track email performance
(v) To analyse website performance
(vi) To communicate with you

As well as the content you specifically requested or purchased, I will also send you other emails on the subject of new products and services available from RL Music or our approved partners.


Unsubscribing and data removal.

At any time you wish, you can unsubscribe from emails using the ‘unsubscribe’ link at the bottom of any email I send you.

Alternatively, you may also request to have me remove all of your private data that I store.

Unsubscribing is a way to guarantee you won’t hear from me again, but if you’d prefer to take this step please just email me at infor@rlmusic.co.uk and we’ll ensure it’s fully removed before emailing back to confirm.


Data Privacy Manager

I (Richard Lawson) am personally responsible for looking after your data. This is a new position within the company, and you be sure I’ll be adding it to my CV.


Your personal data rights.

You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you.

From May 2018 you will have the following rights:
(i) Right to access: the right to request copies of your personal information from us;
(ii) Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
(iii) Right to erase: the right to request that we delete or remove your personal information from our systems;
(iv) Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
(v) Right to data portability: the right to request that we move, copy or transfer your personal information;
(vi) Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact Richard Lawson at info@rlmusic.co.uk

If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.


Contacting Us.

If there are any questions regarding this Privacy Policy, or you just enjoyed reading it and want to let me know, you may contact us using the information below.

www.rlmusic.co.uk / info@rlmusic.co.uk / +44 (0) 1189 472474[/learn_more]